Please note that this policy applies only to our website and not to the web sites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third party sites and you should make your own enquiries in respect of them.
Collection of your information
We will collect personal information if you make a reservation or booking with us, or make an enquiry. The personal information which you may provide can include your name, address, telephone number and e-mail address.
We may also collect personal information from you when you access the website for auditing usage of the site and for general administration purposes. The information we may collect will comprise some or all of the following: your name, address, telephone and fax numbers, e-mail address, IP address and post code. Your IP address is a unique identifier for your computer, but should not be linked to any information from which you are personally identifiable.
We may in some cases collect information about you that may not be personal data. For example the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of a website from which you linked to our website.
Use of your information
Other than the reservation/booking or enquiry information, we will use the information we collect to track and monitor the usage of our website and help us understand the patterns of site visitors. This will help us operate the site more effectively, identify what sort of information is of interest to our users and assist us in business processes such as accounting, marketing and record keeping.
We may share your personal information with third parties but only in the strictly limited circumstances set out below.
- In certain circumstances we may share your personal information with affiliated companies and service providers who perform functions on our behalf such as our internet service provider. These third parties must at all times provide the same levels of security for your personal information as us and, where required, are bound by a legal agreement to keep your personal information private and secure.
- We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any claims or actions; or to protect our rights or those of our customers and the public.
We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including a secure server and network firewall connection. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.
Internet and Data Storage
The Internet is inherently insecure. Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of our website is at your own risk
Transmission of Data Overseas
How can I access my personal information?
You have certain rights as a Data Subject under the Data Protection Act 1998 to request details and in certain circumstances a copy of the personal information which we hold about you. The law states that we may charge you a fee (currently £10) for providing this information. If you would like a copy, please write to us at the address below and mark your envelope “Personal Information Request”. Should you discover any inaccuracies in such personal data, please notify us as soon as possible at the same address. We will then correct our records and notify any third parties to whom such personal data may have been supplied.
Association for Continence Advice